Introduction

Big Alpha Games ("we," "our," or "us") values your privacy and is dedicated to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data, as well as your rights under GDPR, CCPA, COPPA, LGPD, and VCDPA.

Data Controller Information

Data Controller Name: Big Alpha Games

Data Controller Contact Email: privacy@bigalphagames.com

Data Controller Contact Number: +92 334 4771226

Data Protection Officer

Data Protection Officer Name: Saeed Iqbal

Data Protection Officer Email: dpo@bigalphagames.com

Data Protection Officer Phone: +92 334 4771226

Personal Data We May Collect

Category	Description
Identifiers	Email address, IP address, device ID, and other online identifiers.
Customer Records	Information such as advertising ID and purchase history for service delivery.
Usage Data	Ad views, clickstream data, and interaction metrics for app engagement tracking.
General Geolocation Data	Approximate location determined from IP addresses.
Technical Data	Includes device details like OS version, carrier information, and connection type.
Player Activity Data	Tracks app usage, in-game progress, and achievements.

Children's Data

We may collect the following data from children:

Device Information: Details such as device ID and IP address.
General Location Data: Approximate location (e.g., country or city).
Gameplay Metrics: Preferences and gameplay statistics.

How We May Use Children's Data

To enable core gameplay functionality.
To improve app performance and user experience.
To display age-appropriate, non-targeted advertisements.
To fulfill legal and regulatory requirements, such as verifying parental consent.

Publication of Children's Data

Our apps are designed to prevent children from sharing personal information publicly. We do not provide features like forums or chatrooms. Any interactive features (e.g., leaderboards) are safeguarded and require verifiable parental consent.

How We Use Personal Data

Deliver and improve app services.
Customize user experiences and serve tailored advertisements.
Ensure compliance with legal requirements.

How We Share Personal Data

We may share personal data with:

Service Providers: For app hosting, analytics, and functionality.
Advertising Networks: To deliver relevant ads.
Legal Authorities: When required by law.

Children's Data: Shared only for necessary app features with stringent safeguards. We do not sell or share children's data for behavioral advertising.

User Rights

Under GDPR

Access: View your personal data.
Rectification: Correct inaccuracies.
Erasure: Request deletion of your data.
Restrict Processing: Limit how your data is used.
Data Portability: Receive your data in a portable format.
Object: Opt-out of data processing for legitimate purposes.
Lodge a Complaint: Contact supervisory authorities for grievances.

Under CCPA

Right to Know: Access details on data collected, shared, or sold.
Right to Delete: Request removal of your data.
Right to Opt-Out: Decline data sales or sharing for ads.
Non-Discrimination: Exercise rights without penalty.

Under LGPD

Access: Confirm data processing.
Correction: Fix inaccurate or outdated data.
Deletion: Request data removal where applicable.

Right to Opt-Out of Data Sale

Under applicable laws, such as the California Consumer Privacy Act (CCPA), you have the right to opt-out of the "sale" of your personal data. While Big Alpha Games does not sell personal data in the traditional sense (e.g., exchanging data for money), certain data-sharing activities for targeted advertising may be considered a "sale" under these laws.

How to Opt-Out of Data Sale or Sharing

You can opt-out of data sharing or sale by using one of the following methods:

In-App Privacy Controls: Open the app, navigate to the "Privacy Settings" section(if available), and select the "Opt-Out of Data Sale" option.
Contact Us: You can email us at privacy@bigalphagames.com with the subject line "Opt-Out Request." Include your account details (e.g., username or email associated with the app) in your request.

Additional Information

Once you opt-out, we will cease sharing your personal data for purposes that may qualify as a "sale" under applicable laws. However, you may still see advertisements in our apps, but they will not be personalized or targeted based on your preferences or activity.

If you have any questions or need further assistance, please contact our Data Protection Officer at dpo@bigalphagames.com or +92 334 4771226.

Caregiver's Rights Regarding Their Child's Personal Information

As a caregiver, you hold specific rights concerning the personal information we collect from your child. Below, we detail these rights and how to exercise them.

1. Caregiver Right to Stop the Collection or Use of Their Child's Personal Information

How Caregivers Can Stop the Collection or Use of Their Child's Personal Information

We fully acknowledge and respect the right of caregivers to manage the collection or use of their childs personal information. If you wish to stop the processing of your child's data, please follow these steps:

Steps to Stop Collection or Use:

Email Request: Send an email to privacy@bigalphagames.com with the subject line "Stop Collection Request." Please include the following:
- Your full name and relationship to the child.
- Your child's account details, such as username or in-app ID.
In-App Option: If available, open the app, navigate to the "Privacy Controls" section, and select the "Stop Data Collection" option.

2. Caregiver Right to Request Deletion of Your Child's Personal Information

Caregivers have the right to request that we remove all personal data collected from their child. If you wish to initiate a deletion request, please follow these steps:

Steps to Request Data Deletion:

Email Request: Send an email to privacy@bigalphagames.com with the subject line "Delete My Child's Data Request." Please include:
- Your child's username or relevant account details to help us identify the information to be deleted.
In-App Option: Use the "Delete My Childs Data" option available in the app's Privacy Controls section, if applicable.

3. Caregiver Right to Review Your Child's Personal Information

Caregivers can request a detailed report of the personal information we have collected about their child. To review this data, follow these steps:

Steps to Request Data Review:

Email Request: Contact us at privacy@bigalphagames.com with the subject line "Review My Child's Data." Include:
- Proof of your identity and your relationship to the child.

Verification Process:

To ensure the security of your child's information, we may require you to verify your identity and relationship to the child. This verification prevents unauthorized actions.

Response Time:

Once we receive and verify your request, we will delete your child's personal information within 30 days. In some cases, certain data may need to be retained for legal purposes, such as fraud prevention or compliance.

Details Provided:

Upon verification, we will share the following information:

The types of personal data collected about your child.
The purpose for which the data was collected.
Details of any third parties with whom the data was shared.

Users Right to Lodge a Complaint

If you believe your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority. These include:

The European Data Protection Board (EDPB).
Local data protection authorities in your jurisdiction.

For further guidance or to exercise your rights, please contact us at privacy@bigalphagames.com.

Data Retention

We retain personal data as long as necessary for operational or legal purposes. Unnecessary data is securely deleted or anonymized.

Crash Logs

We collect crash logs to enhance app reliability. Crash logs may include:

Device and OS details.
App version and error logs.

Diagnostics Data

Diagnostics data helps improve app performance, including:

Performance metrics (e.g., crash frequencies).
Device specifics (e.g., CPU usage).

Third Party Providers

Big Alpha Games uses third parties for advertisements, analytics, and user acquisition (UA) of our games and apps. Below is a list of third-party analytics and advertising services we use, along with their privacy policy links for your reference.

Legal Basis for Processing

Our processing of your personal information is grounded in several lawful bases, as required by applicable data protection regulations:

User Consent: We process your data when you provide explicit permission, such as agreeing to receive tailored advertisements.
Contractual Necessity: Certain data processing is essential for fulfilling our commitments to you, such as enabling app functionality or delivering purchased services.
Compliance with Legal Requirements: We may process data to adhere to laws or respond to valid legal requests, such as maintaining transaction records for audit purposes.
Legitimate Business Interests: We handle data to enhance user experience, ensure platform security, and improve the functionality of our apps, provided these activities do not override your rights and freedoms.

Contact Information

If you have any questions, concerns, or complaints about this privacy policy or how we handle your personal data, you can contact us at:

Email: privacy@bigalphagames.com
Phone: +92 334 4771226